Assistant Store Manager in Training - Sears Appliance & Hardware Store - Huntingdon Valley, PA

Company Name:
Sears Hometown and Outlet
The Assistant Store Manager is responsible for managing the sales organization in the store. The Assistant Store Manager supports the Store Manager in the achievement of driving sales, credit, miscellaneous revenue, expense management, and planned cost recovery goals. The Assistant Store Manager ensures that corporate programs and policies are executed in a way that maximizes store cost recovery, through superior customer service with both Associate and asset productivity. The Assistant Store Manager ensures that Outlet Store presentation standards are maintained at the highest possible level. The Assistant Store Manager is also a role model within the unit for abiding by and holding others accountable for the Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity.
Job Duties/Responsibilities:
Supervises and has accountability for all aspects of store operations (4 wall accountability).
Partners with Store Manager to lead the store to ensure achievement of business goals in revenue, expense, profitability, customer satisfaction, inventory shrinkage, and associate morale.
Along with Store Manger, actively manages the customer experience within the store.
Take ownership for full implementation and proper execution of Corporate programs and initiatives related to operational aspects of the unit.
Ensure consistency of operational processes within the store.
Assist the Store Manager to fully optimize Credit (e.g., share, AccountCare, new accounts) and other Miscellaneous Income opportunities (e.g., service contracts, Installation, Gift Card, Home Service Leads) within the store.
Monitor and react to profitable expense opportunities within the store.
Represent Sears Appliance and Hardware Stores to businesses within the local market.
Handle and resolve escalated customer issues.
Understand and communicate, to Store, District, Region and Home Office staff, competitive activities/trends in market, and unique local market issues.
Ensure that the store operates in full compliance with applicable laws, regulations, and company policies.

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