Desktop Analyst

Previous experience required
The Desktop Support Analyst role is to ensure prompt and appropriate service in response to assigned daily incidents and requests along with project related workload. Work directly with IT Support Center, IT Directors, Project Managers, & requestors to mediate support issues as necessary to ensure requestor's experience is timely & exceeds expectations. This includes but is not limited to support & deployment of desktop/laptop fleet, printing, client software, Audio/Visual, client connectivity, and assisting telecommunications department with support & deployment of telephones & mobile devices. Maintain accurate records of hardware, software, knowledge base articles. Provide timely completion & closure for all tickets and ensure compliance with security & other regulatory requirements for each incident, request, & deployment. Assist team members as necessary with complex or large scale tasks.
3-5 years related work experience required.
Senior level desktop analyst or similar experience in a Windows environment
Strong experience with desktop management platforms preferred.
Ability to participate in multidisciplinary teams and interface with organizational leadership and project teams to understand needs and achieve goals
Ability to work with team members including other IT resources to resolve an issue in a timely manner
Advanced technical computers skills as required for technical support specific to functional area and related systems
Active Directory Group Policy experience preferred
Video Conferencing & collaboration technology experience preferred
Microsoft or A+ certifications preferred

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