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Assistant General Manager

The Assistant General Manager (AGM) is a developmental position designed to provide OTJ training of the necessary knowledge and skills to become a Service King General Manager. The AGM role is to act as talent pipeline for the next available GM position within the company and or market. AGMs take direction from assigned General Managers in order to develop the competencies necessary to be successful in the GM role. As a part of their training, AGMs will act as the Manager on Duty when the GM is not in the shop location. The Assistant General Manager is experienced in the industry, understands all elements of the repair process including insurance industry guidelines, and focuses on delivering superior customer service
Responsibilities:
Partners with GM to ensure they have the right talent in place and continually looking for upgrade opportunities
Assists the GM in production goals by setting team direction to maximize sales and profitability targets
Supports the GM with financial and administrative duties of their shop location
Models and holds team accountable for outstanding customer service
Educates and manages the teammates of the store and customers about the collision repair process according to the standards established by I-CAR and OE vehicle manufacturer. This includes insurance repair processing, payment procedures, repair and refinish techniques, parts options and approximate repair time
Assist with the reinforcement of technical knowledge and tools with their team
Manages a daily process associated with store management based on the Service King Premier Repair Operating Model (PRO) and company policies, holding themselves and store teammates accountable to complete the tasks identified in the operating model
Measures quality standards by inspecting both in process repairs and pre-delivered repairs
Develops an understanding of how to service insurance accounts in order to maintain those business relationships vital to Service King's success
Excels in a competitive environment while maintaining positive morale throughout the store
Ensures safety and compliance regulations are adhered to according to company standards
Coach and develop teammates for future growth in the company
Assists in the interview process of prospective employees to determine best applicant for position based on skills, knowledge, and abilities required to perform the job
Core Competencies:
Collaboration - Builds partnerships and works collaboratively with others to meet shared objectives
Ensures Accountability - holds self and others accountable to meet commitments
Cultivates Innovation - creates new and better ways for the organization to be successful
Instills Trust - gaining the confidence and trust of others through honesty, integrity and authenticity
Action Oriented - takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
Leadership Competencies:
Drives Vision and Purpose - paints a compelling picture of the vision and strategy that motivates others to actions
Drives Engagement - creates a climate where people are motivated to do their best to help the organization achieve its objectives
Balance Stakeholders - anticipates and balances the needs of multiple stakeholders
Develops Talent - develops people to meet both their career goals and the organization's goals
Business Insights - applies knowledge of business and the marketplace to advance the organization's goals


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